Privacy policy

https://thezeppelin.in is an online portal of Spar Enterprises LLP. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the website.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the website and browse without having to provide personal details. During your visit to the website, you remain anonymous and at no time can we identify you unless you have an account on the website and log on with your username and password.

Spar Enterprises LLP ("Company") values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit the Company’s platform (“Zeppelin”) and use the services available on Zeppelin, and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at operations@thezeppelin.in. This Policy is incorporated into and is subject to the Zeppelin Terms of Use, which can be accessed at https://thezeppelin.in/pages/privacy-policy. Your use of Zeppelin and any personal information you provide on Zeppelin remains subject to the terms of the Policy and Zeppelin Terms of Use.

In terms of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to the Grievance Officer, who may be reached at Chennai, Tamil Nadu or by email at operations@thezeppelin.in. The complaint shall be redressed within a period of 15 (fifteen) days.

Data that we collect

We may collect various information if you seek to place an order for a product to us on the website. We collect, store and process your data for processing your purchase on the website and any possible later claims, and to provide you with our services. We may collect your title, name, gender, date of birth, email address, billing address, delivery address, GPS, telephone number, mobile number, login and account information, including screen name, unique user ID, images, photos and videos, data on physical characteristics, including weight, height, and body measurements, payment details, payment card details or bank account details.

A. Collection of Your Personal Information

1. Collection of Personal Information
“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, email address, phone number etc. or information which is required to initiate a refund/ exchange of the products offered by Zeppelin (“Zeppelin Products”) such as purchase information, payment details, shipping address etc.

At the time of creating the Account, user data such as name, email ID, etc., shall be collected and the user grants requisite permission for the same. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate its needs. The type of personal information that we collect from you varies based on your particular interaction with the Company. We may also collect personal information that you post in your Submitted Content such as profile, feedback, and any comments or discussions you post in any blog, forum, or other correspondence site on Zeppelin. The Company reserves the right to record the conversations through the messaging/chat mechanism on the platform. All the chat/messaging logs can be used for but not limited to monitor and prohibit abuse, safeguard the rights of the users, resolve disputes etc.

2. Collection of Automatic Information, Use of Cookies and Other Tracking Devices
We and our third-party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of Zeppelin, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. We also track how frequently you visit Zeppelin.

We may obtain your device ID, which is sent to the Company’s servers and used in fraud prevention efforts.

  • Cookies: We and our third-party service providers collect information from you by using cookies. A cookie is a small file stored on your computer hard drive containing information about the user. The cookie helps us analyse web traffic or informs you about your use of a particular website.

  • Disabling Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of Zeppelin.

  • Clear GIFs, pixel tags and other technologies: We may use clear GIFs (a.k.a. web beacons, pixel tags), in connection with Zeppelin to, among other things, track activities of visitors, help us manage content, and compile statistics about Zeppelin usage.

Use of data collected

We need this information to allow you to go ahead with placing your order for a product on the website. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

We may pass your name, phone number, email id and address on to a third party to make delivery of the product to you. We may also use your data in order to manage the website, collect payment from you, enable you to subsequently use parts of the website, detect any fraud or website abuses, send you information relevant to the website or our products, and in case we have any queries.

Subject to the terms of this Privacy Policy, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We store and process your information on computers and servers that are protected by physical as well as technological security devices.

How the Company Uses the Information We Collect

We may use your personal information for any of the following reasons:

  • To provide our services to you, including registering you for our services, verifying your identity, and otherwise enabling you to use Zeppelin.

  • For customer support and to respond to your inquiries.

  • For shipping and delivery of Zeppelin Products and to initiate returns/exchanges/refunds.

  • To process billing and payment, including sharing with third-party payment gateways.

  • To improve and maintain Zeppelin through analytics and troubleshooting.

  • To send promotional emails regarding new products, special offers, or other information we believe may interest you.

  • To contact you via email, telephone, or SMS regarding services or information you request.

  • For market research and to customize Zeppelin according to your interests.

  • To resolve disputes, protect against fraud, and enforce our Terms of Use.

Other Uses of Data Collected

We may also use the data collected from you to:

  • Provide services you request.

  • Communicate information about products, services, and events.

  • Operate, improve and maintain our business.

  • Protect rights, property, or safety of the Company, our customers, or others.

  • For general research and analysis purposes.

Third Parties and Links

We may contract with various third parties for the provision and maintenance of Zeppelin and our business operations, and the Company may need to share your personal information and data generated by cookies and aggregate information with these vendors and service agencies.

Other than as set out in this Privacy Policy, we shall not sell or disclose your personal data to third parties without obtaining your prior consent unless required by law.

The website may contain advertising of third parties and links to other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites.

Security

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss or destruction of or damage to your information. When we collect data through the website, we collect your personal details on a secure server and use firewalls on our servers.

You are responsible for protecting against unauthorised access to your password and your computer.

Updating, Deleting and Correcting Your Personal Information

You can review, correct and delete your personal information by logging into Zeppelin. You must promptly update your personal information if it changes or is inaccurate.

Upon your request, we will close your Account and remove your personal information from view as soon as reasonably possible, subject to compliance with applicable law and legitimate business interests (fraud prevention, fee collection, dispute resolution, etc.).

Consent

By submitting data to us or using the website, you consent to our use of your data in the manner set out in this Privacy Policy. Further, while purchasing when you have logged in to the website that implies that you have given us the consent for the purchase of the products. You authorize us to contact you in relation to transactions made on the website.